Frequently Asked Questions
Have questions? We've got answers. If you don't see what you're looking for, feel free to contact us.
Contact SupportHow does the card building process work?
Our guided builder walks you through creating your deck step by step. You'll start by setting up your deck details, then add your own cards with personalized messages. You can also invite others to contribute cards, making it a collaborative gift.
Can multiple people contribute to the same deck?
Yes! You can invite up to 11 contributors. Each person gets a unique link to add their own cards to the deck. The deck creator maintains control over the final approval and ordering.
What are the card dimensions and quality?
Cards are printed on premium card stock with a professional finish. Each card measures 2.75" x 4.75" (tarot size). The cards are durable, high-quality, and designed to be treasured for years to come.
How long does shipping take?
Standard shipping typically takes 7-10 business days after your deck is finalized. International shipping times vary by location.
Can I preview my deck before ordering?
Absolutely! You'll be able to preview every card in your deck before finalizing your order. You can review, edit, and rearrange cards until everything is perfect.
How many cards are in a deck?
Every deck includes 36 cards with room for you and up to 11 contributors. You can edit and rearrange cards at any time before ordering.
Can I save my progress and come back later?
Yes! Your deck is automatically saved as you work on it. You'll receive a unique link to access your deck anytime, from any device. Take as much time as you need to create the perfect deck.
Is there a deadline for contributors to add cards?
There's no automatic deadline - you control when to finalize and order the deck. We recommend giving contributors at least a week to add their cards, but the timeline is completely up to you.
What occasions are these decks good for?
SayMore decks are perfect for birthdays, weddings, graduations, retirements, holidays, or just showing someone you care. Any occasion where you want to share meaningful messages and memories works great.
Can I include photos on the cards?
Currently, our cards focus on text-based messages and memories. We're working on adding photo support in a future update. Stay tuned!
What if I'm not satisfied with my deck?
We stand behind the quality of our products. If there's a printing error or quality issue, we'll reprint your deck at no cost. Reach out to our support team within 30 days of receiving your order.
Do you offer refunds?
Since each deck is custom-made, we can't offer refunds once printing has begun. However, you'll have the chance to review and approve everything before we start printing. If you decide not to proceed before printing, we'll issue a full refund.